PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Bright Cleaning Services, operated by BCC Solutions LLC (“Bright Cleaning Services,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit brightcleaningtx.com, request a quote, book a walkthrough, contact us, subscribe to communications, or otherwise interact with our website and commercial cleaning services.

By using the website, you acknowledge the practices described in this Privacy Policy. This policy applies to information collected through the website and related business communications. It does not replace any separate privacy terms that may apply under a written customer, contractor, vendor, or service agreement.

2. Information We Collect

We may collect information you provide directly to us, including your name, business or organization name, email address, telephone number, facility address, property type, approximate facility size, requested cleaning services, preferred service frequency, scheduling information, and other details you submit through contact, quote, walkthrough, newsletter, or similar forms.

We may also receive information you provide during telephone calls, email communications, walkthroughs, proposal discussions, or other business interactions.

When you use the website, certain technical information may be collected automatically, such as IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address, date and time of visits, and interactions with website features. This information may be collected through cookies, pixels, analytics technologies, server logs, or similar tools.

3. How We Use Information

We may use information to respond to inquiries; evaluate service availability; schedule walkthroughs; prepare estimates and proposals; communicate about requested or existing services; operate and improve the website; manage customer and prospective-customer relationships; maintain business records; measure website and marketing performance; detect or prevent misuse, fraud, or security incidents; comply with legal obligations; and protect our rights, customers, personnel, and business.

Where permitted, we may also use contact information to send service updates, follow-up communications, newsletters, or marketing communications. You may opt out of promotional email messages by using the unsubscribe method provided in the message or by contacting us.

4. Customer Relationship Management and Service Providers

We may use third-party service providers to operate our business and website. These providers may include website hosting companies, customer relationship management (CRM) platforms, scheduling and calendar providers, email and communications providers, analytics services, form-processing services, cloud storage providers, security providers, and professional advisers.

Information submitted through our website may be transmitted to or stored in systems used to manage leads, communications, appointments, proposals, and customer relationships. We may disclose information to these providers when reasonably necessary for them to perform services for us, subject to applicable contractual and legal requirements.

5. Cookies, Analytics, and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, maintain website functionality, measure traffic, and evaluate marketing performance. We may use third-party analytics or advertising technologies if they are enabled on the website.

You can control certain cookies through your browser settings. Blocking cookies may affect the operation of some website features. If we deploy a consent-management tool or offer additional privacy controls, you may also use those controls as presented on the website.

6. Telephone, Email, and Text Communications

If you provide a telephone number or email address, we may use it to respond to your request, discuss a walkthrough or proposal, provide service-related communications, or otherwise communicate with you about the business relationship.

If Bright Cleaning Services later offers SMS/text-message marketing or automated text messaging, any required consent language, opt-out instructions, message-frequency disclosures, and carrier-rate disclosures should be presented at the point where the telephone number is collected. Consent to receive marketing texts should not be treated as a condition of purchasing cleaning services unless legally permitted and clearly disclosed.

7. How We Disclose Information

We may disclose information to service providers and contractors that support our business; to professional advisers such as attorneys, accountants, or insurers; in connection with a business transaction such as a merger, acquisition, financing, or sale of assets; when required by law, subpoena, court order, or governmental request; or when reasonably necessary to protect rights, safety, property, security, or prevent fraud or abuse.

We do not state that we sell personal information for money. If our data practices change in a way that creates additional legal notice or opt-out obligations, this policy should be updated accordingly.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing prospective and existing customer relationships, maintaining business and tax records, resolving disputes, enforcing agreements, and satisfying legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No website, transmission method, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

10. Your Privacy Choices

You may contact us to request that we update or correct information you previously provided, or to ask questions about our handling of your information. Depending on where you live and the laws applicable to our business, you may have additional privacy rights. We may need to verify your identity before processing certain requests, and some information may be retained when required or permitted by law.

You may opt out of promotional emails using the unsubscribe instructions in the message. Browser settings may allow you to limit cookies or similar technologies.

11. Third-Party Links

The website may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third parties. Review the privacy policies of any third-party service you choose to use.

12. Children's Privacy

Our website and commercial cleaning services are intended for businesses and are not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update is subject to the revised policy.

14. Contact Us

Questions or privacy requests may be directed to:

• Bright Cleaning Services / BCC Solutions LLC
  3400 N McColl Rd #16, McAllen, TX 78501
• Email: info@brightcleaningtx.com
• Phone: (956) 790-0819